Privacy Policy

1. Information We Collect We may collect and process the following personal data:

Personal Details: Name, email address, phone number, and postal address.
Business Information: Company name, role, and business contact details.
Website Data: IP address, browser type, and usage patterns.
Communication Records: Emails, phone calls, or other correspondence.

2. How We Use Your Information We use your data for the following purposes:

To provide consultancy services and fulfil contractual obligations.
To respond to enquiries and maintain communication.
To manage client relationships and deliver updates on our services.
To improve our website and customer experience.
To comply with legal obligations or regulatory requirements.

3. Legal Basis for Processing We process your personal data based on one or more of the following legal grounds:

Consent: When you have given us explicit permission to process your data.
Contractual Necessity: When processing is necessary for the performance of a contract.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: For business purposes, such as improving our services, where such interests do not override your rights.

4. Sharing Your Information We do not sell, rent, or trade your personal data. However, we may share your information with:

Service Providers: Trusted third parties who assist us in providing our services.
Legal Authorities: When required to comply with legal obligations.
Business Transfers: In the event of a merger or sale of our business.

5. Data Retention We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. Data no longer required will be securely deleted.

6. Your Rights Under the UK GDPR, you have the following rights:

Access: Request access to your personal data.
Correction: Request corrections to inaccurate or incomplete data.
Erasure: Request the deletion of your data (“right to be forgotten”).
Restriction: Request the restriction of data processing.
Objection: Object to data processing based on legitimate interests.
Data Portability: Request the transfer of your data to another service provider.

To exercise your rights, please contact us using the details below.

7. Data Security We implement robust security measures to protect your personal data from unauthorised access, loss, or misuse. However, no system can guarantee complete security, and we advise you to take precautions when sharing information online.

8. Third-Party Links Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies independently.

9. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

10. Contact Us If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: info@processapproach.co.uk